Frequently Asked Questions
What you need to know about Delivery (Time/Date), Shipping Fees, Promotions, Returns & Refunds, and more at SGVEGMART.COM
Why Choose Us?
Delivers Every
Tue / Thur / Sat
Free Shipping
Above $100!
Easy Refunds,
Great Service.
Fast & Responsive
Local Seller!
Delivery & Self Pickup
Is there a minimum order online?
Yes, minimum order is SGD$20 for online orders.
What are your delivery charges?
Our standard delivery fee is SGD$15 islandwide (excludes Jurong Island and Offshore).
Enjoy free delivery when you order above $100.
If you require a specific date and timing, you may arrange for self pickup at our stall or via a third-party courier.
When do you deliver?
We’re glad you asked!
We deliver every Tuesdays, Thursdays and Saturdays.Â
Order cut-off time is 2pm. For example:
- If you order Monday BEFORE 2pm, you will receive your order on Tuesday.
- If you order on Monday AFTER 2pm, you will receive your order on Thursday.
Delivery Timing is between 8am to 10pm, scheduled by nearest location and district.
Do you offer free shipping?
Yes we do, for orders above SGD$100!
Standard delivery fee is SGD$15 islandwide (excludes Jurong Island and Offshore).
I want to check on my current order.
Please send your Order Reference Number to WhatsApp +65 9222 2199 and we will update you accordingly, as soon as we can!
Where are you located?
Goldenson Vegetable Wholesale Trading is located at the following addresses:
- Blk 10, Bukit Panjang Wholesale Centre, #01-45 Singapore 111013
- Address 2
- Address 3
We are also conveniently located at our Partners’ Stores:
- Address 1
- Address 2
Do you stock all items on your website?
We import all vegetables and fruits listed on our website.
However, occasionally popular or seasonal items may run out of stock!
For a more extensive list with wider options, please WhatsApp us directly at +65 9222 2199 to enquire.
Returns & Refunds
Returns
Fresh items are perishables so we do not offer any return options.
Refunds
Subject to availability on day of delivery.
We are very strict on our quality checks of our fresh vegetables and fruits.Â
In the event that our products do not meet reasonable expectations, we will inform you as soon as possible. Items that are not delivered will be refunded to you via PayNow or Bank Transfer.
Exchanges
If you do not wish for a refund, you may opt to exchange for another product.
- Exchange for lower value item, we will refund the difference.
- Exchange for higher value item, a top-up is required.
Customer satisfaction is our top priority.Â
If you received your items unsatisfactorily, please reach us at +65 9222 2199 with a photo of the items on the same day of delivery. We will process your refund or exchange as stated in our policy.
NOTE:
We will not be responsible for improper storage or natural deterioration of product after the day of delivery. Thank you for your understanding.
Storage & Freshness
How fresh are your produce?
Fresh vegetables not only taste better, but they’re also better for you. Our vegetables are imported daily, carefully picked for freshness and gently packed for you within 24 hours before delivery.
Here’s how we conduct our selection for freshness:
Sight Inspection: Bright, even colour WITHOUT dark spots, mold, wilt, bruises or damaged skin.Â
Touch Assessment: Texture firmness for vegetables such as peppers, zucchini, and cucumbers, potatoes and tomatoes. NO slimey or mushy texture.
How long can I keep my veggies & fruits for?
As a guide, if you store your whole veggies in the fridge, DO NOT keep longer than its recommended shelf life.
Note: Always throw it out if you see that your items are visibly moldy or have been cut and left at room temperature for a long time. This is an indication of potentially harmful bacteria present in your foods.
2–3 days
Bok Choy, Cherries, Raspberries, Strawberries
3–5 days
Asparagus, Avocados, Beans, Broccoli, Brussel Sprouts, Cauliflower, Cucumbers, Eggplant, Kale, Mushrooms, Peas, Black Berries, Kiwi, Peach, Nectarine, Plum, Pear, Watermelon
4–7 days
Spinach, Tomatoes, Zucchini, Grapes, Mango, Pineapple
1–2 weeks
Beets, Bell Peppers, Cabbage, Celery, Leeks, Blueberries, Cantaloupe,Â
2–3 weeks
Carrots, Parsnips, Apples, Lemon, Lime, Orange, Grapefruit,Â
When do you process & pack my order?
Our vegetables are carefully picked for freshness and gently packed for you within 24 hours before delivery.
We deliver every Tuesdays, Thursdays and Saturdays.Â
Order cut-off time is 2pm. For example:
- If you order Monday BEFORE 2pm, you will receive your order on Tuesday.
- If you order on Monday AFTER 2pm, you will receive your order on Thursday.